Regional Office of Sustainable Tourism Privacy Policy

Last Updated: March 30, 2026

Thank you for visiting the Regional Office of Sustainable Tourism’s (ROOST) website, located at https://www.roostadk.com. Your privacy is our priority. This policy explains how we collect, use, and protect your information, and outlines your rights under global privacy laws.

1. Information We Collect

We collect information to provide a better travel experience and improved service for our visitors.

  • Information You Provide: This includes your name, email address, phone number, and mailing address (e.g., when signing up for a newsletter, requesting a travel guide, or contacting us).
  • Automated Collection: When you visit our site, we automatically collect "Usage Data," such as your IP address, browser type, operating system, pages visited, and time spent on the site.
  • Mobile Information: If you opt-in to our SMS programs, we collect your mobile number and consent data. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

2. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies (such as Google Analytics 4 and Meta Pixels) to understand how you interact with our site and to deliver relevant Adirondack travel inspiration.

  • Functional Cookies: Necessary for the website to function properly.
  • Analytics & Performance: Helps us measure our marketing effectiveness and site performance.
  • Targeted Advertising: We may use these to show you ROOST-related advertisements on other platforms (e.g., Facebook or Google) based on your interests.
  • Your Choices: You can manage your preferences or opt-out by enabling Global Privacy Control (GPC) in your browser settings.

3. How We Use and Share Your Information

We process your data based on Consent (e.g., newsletter signups) or Legitimate Interest (e.g., improving our website and services).

  • Service Providers: We share data with trusted partners who help us operate our business (e.g., email platforms, CRM systems, or payment processors). These partners are contractually prohibited from using your data for their own independent marketing.
  • No Sale of Data: ROOST does not sell, trade, or rent your personal information to third parties for monetary compensation.
  • Legal Compliance: We may disclose information if required by law, to comply with tax/accounting requirements, or to protect the safety of our visitors and the region.

4. SMS & Mobile Messaging (10DLC Compliance)

If you subscribe to our text alerts or mobile messaging services:

  • Consent: By providing your number, you provide explicit consent to receive messages from ROOST.
  • Opt-Out: You can cancel at any time by replying STOP to any message.
  • Privacy: All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Regional Rights (GDPR, CCPA/CPRA, PIPEDA)

Depending on your location, you have specific rights regarding your personal data:

  • Right to Access/Know: Request a copy of the personal data we hold about you.
  • Right to Delete: Request that we delete your personal information, subject to certain legal exceptions.
  • Right to Correct: Request an update to inaccurate or incomplete information.
  • Right to Object/Restrict: Object to our processing of your data or request that we restrict how it is used.

To exercise these rights, please contact us at info@roostadk.com.

6. Data Security & Retention

We implement industry-standard technical and organizational safeguards (including SSL encryption) to protect your data. We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, tax, or accounting requirements.

7. Refund Policy & Terms of Service

ROOST Direct Services

If you are not satisfied with a service purchased directly from ROOST, please contact us at purchases@roostadk.com.

  • Processing: Refunds will be issued in the original form of payment unless otherwise specified. Please allow up to 7 business days for processing.
  • Conditions: Specific refund conditions, such as deadlines or limitations, will be communicated to you at the time of purchase.
Third-Party Products (Reseller Disclosure)

ROOST acts as a reseller for certain third-party products and local partner services.

  • Refund Eligibility: Third-party products are typically sold as non-refundable. Any purchase issues are subject to the policies set by the respective product manufacturer or provider.
  • Assistance: ROOST will make reasonable efforts to facilitate inquiries on behalf of the customer, but the ultimate responsibility lies with the third-party provider.
  • Liability: ROOST will not be held liable for refund denials, delays, or issues caused by "Force Majeure" events (e.g., weather, government mandates, or emergency cancellations).

8. Changes to This Policy

We may update this Privacy Policy and Refund Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top will be modified accordingly. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Questions or Concerns? Please contact us at info@roostadk.com.