Privacy Policy / Terms and Conditions

Last Update: 2023-05-26

Thank you for visiting the Regional Office of Sustainable Tourism’s (ROOST) website, located at Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines our online information practices, including how we collect and use your information when you visit our website, as well as our Refund Policy.


Data Collection


ROOST collects personal information from visitors to our website, including your name, email address, and phone number. We may also collect non-personal information, such as your IP address, browser type, and operating system.


We collect this information for the following purposes:


  • To improve our website and provide better service to our visitors
  • To communicate with you about our products and services
  • To send you newsletters, promotional materials, and other information that may be of interest to you


We may also collect and process personal data for the purposes of complying with legal obligations, such as tax and accounting requirements.


We will only collect and process personal data that is necessary for the purposes outlined above. We will not sell, trade, or rent your personal information to third parties, and we will not transfer your personal information without your consent.


We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements.


You have the right to access, correct, or delete your personal data, as well as the right to restrict or object to our processing of your personal data. You also have the right to lodge a complaint with a supervisory authority if you believe that your rights have been violated.


If you have any questions or concerns about our data collection practices or our compliance with the General Data Protection Regulation (GDPR), please contact us at


Terms and Conditions


ROOST Refund Policy:


ROOST sells services that may require refunds. If you are not satisfied with our services, please contact us at to request a refund.


Refunds will be issued in the original form of payment, unless otherwise specified by ROOST. Refunds may take up to 7 business days to process.


Please note that refunds may be subject to certain conditions, such as a deadline for requesting a refund or a limitation on the number of refunds that can be requested. These conditions will be communicated to you at the time of purchase.


3rd Party Terms and Conditions:


ROOST also acts as a reseller for third-party products. If you have purchased a third-party product through ROOST and are seeking a refund, please read the following additional terms:



Refund Eligibility: Refunds for third-party products are sold as non-refundable. Any purchase issues are subject to the policies and guidelines set by the respective product manufacturer or provider. ROOST will facilitate product inquires on behalf of the customer. Please contact with any product or purchase issues.



Refund Conditions: Please be aware that the refund conditions for third-party products may differ from ROOST’s own refund policy. These conditions, such as refund deadlines or limitations on the number of refunds allowed, will be communicated to you at the time of purchase or in the product documentation provided by the third-party manufacturer or provider.



Please note that while ROOST will make reasonable efforts to assist you with third-party product inquires, the ultimate responsibility lies with the respective third-party product manufacturer or provider. ROOST will not be held liable for any refund denials or delays imposed by the third-party product manufacturer or provider.




Changes to This Policy:



We may update this Privacy Policy and Refund Policy from time to time. Any changes will be posted on this page, and the date at the top of this page will be updated accordingly. Your continued use of our website after any changes to this policy will be deemed as your acceptance of those changes.