...and WHO to contact for WHAT!
Our fine-tuned team has a diverse skillset, varied interests, targeted expertise and a true passion for the destinations we promote. We're here to make sure that visitors find the experience they seek, and our marketing partners have the tools they need in order to provide that experience.
523-2445 x102 | James McKenna, chief executive officerYears in: 29 (Began work for the Lake Placid Chamber in 1982 - he must have been only 10 years old!) Tidbits: A tireless advocate for our entire region for decades, Jim is an irreplaceable resource for tourism interests and for his doting staff. Jim loves to walk his dog, hang out with his kids Taylor, Jamie and Lizzie (when he can find his globetrotting brood), and his wife JoAnn. CONTACT JIM:
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523-2445 x105 | Carol Joannette, executive vice president Years in: 11 Life's story: Carol has experience in almost every aspect of the DMO's MO, and is responsible for all print and electronic leisure marketing and analysis, including facilitating conversion studies. After work, she can be found sketching, watercoloring, and plant watering. She and her husband Ray and their three kids, 2 dogs, a cat, a turtle, several fish and a herd of guinea pigs live in the bustling village of Keene Valley. CONTACT CAROL:
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523.2445 x110 | Kathy Pfohl, director of community relations and eventsYears in: 6.63 Data revealed during interview: Kathleen serves as the staff drill sergeant. She has an daughter who attends college in the far-away land of Utah. She likes to hike, ski, yoga, shop, cook and watch her garden grow. (We aren't sure when she finds time for any of the above, since she's always working...)
CONTACT KATHY:
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523.2445 x103 | Audrey Kaltenback, director of financeYears in: 23 ?!! Background check: We don't call her Numbers for nothing...but aside from work, Audrey likes to run and bike - not a big fan of the swim competition. She has three kids ages 17, 15 and 11, four labs, a cat and a husband named Gary. Favorite hat: occasionally, a visor
CONTACT AUDREY:
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637.6559 | Kimberly Rielly, director of communicationsYears in: 14 Resume: A proud resident of the Lake Champlain region, Kim likes to run, bike, paddle, read and write. Lives in Moriah with her husband Kevin and no kids at all. CONTACT KIM:
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523.2445 x133 | Arlene Day, director of sales and serviceYears in: 13 Casting call: Arlene is the longtime go-to for the convention and meetings market. Outside of work, she's a theatre buff; both as an audience member and a talented performer.
CONTACT ARLENE:
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 523.2445 x106 | Pamela Merritt, statistical analysis and tracking managerYears in: 11 Data conversion: Pamela is the resident geek and internet cat guru. She likes reading, especially in winter; and kayaking, especially in summer. She is married to a native artist/musician type, and together, they are willing slaves to their three rescue cats. CONTACT PAM:
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523.2445 x109 | Kristin Strack, reservations managerYears in: 6.5 About: Kristin is the master of the online database systems. She enjoys sharing her sand castle-building expertise with her sons Elliot and Cole, and loves reading and walking (not simultaneously). She lives in Lake Placid with her husband Tony, Elliot and Cole of course, and her in-house petting zoo! CONTACT KRISTIN:
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523.2445 x107 | Sue Cameron, administrative assistantYears in: 1 Bio: Among other things, Sue keeps much of the staff organized. She is a longtime resident of Lake Placid, and lives with her husband Glen, 2 cats, numerous mice, squirrels, a bear, a puppy on the way (!), and at one time, an ermine. CONTACT SUE:
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597.4649 | Suzanne Maye, lake champlain region marketing managerYears in: 10+ Top secret personal info: Suzanne runs the Lake Champlain Visitors Center, located at the foot of the old, and the construction site of the new Crown Point bridge, and the temporary ferry landing from Vermont. CONTACT SUZANNE:
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523.2445 x130 | Jenni Knapp McGrew, visitor service specialistYears in: 5+ Almanac: Jenni is the in-house outdoor recreation info resource and resident chop sticks wizard. She likes hiking, paddling, xc skiing, photography, birding, reading, art and more than will fit in this space. At home she has twin 5th graders, a husband, Chris, composting worms in the basement and the occasional garter snake. CONTACT JENNI:
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523.2445 x130 | Sharron Miller, visitor service specialistYears in: 4+ Intel: It's obvious that Sharron enjoys her job and meeting the variety of visitors we welcome. She is a long time Lake Placid resident, and lives with her husband, 3 daughters, 2 dogs and 2 chinchillas. She's a great photographer, and is passionate about books and reading.
CONTACT SHARRON:
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